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How do we manage projects and customer relationships effectively? How do we understand the full scope of a customer “project”? How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects? To whom do we delegate specific responsibilities and when? These are among a number of questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.
Why should you Attend:
Understand the essentials of project management
Plan for identifying project needs
Practice scheduling and teaming
Create the necessary plans which will allow you to more effectively manage projects to success
Help you to more effectively manage others expectations
Keep projects on track
Gain knowledge and skills you can apply to all project team situations
Keep content, process and structure on track to produce positive outcomes
Would you like to get more (or all!) of the projects you manage in on time and on budget?
Are you concerned about people on your project teams not knowing enough about how to effectively manage a project? What about yourself?
Would you like some help to more effectively manage your projects?
Would you like to more effectively manage others’ expectations?
Areas Covered in the Session:
Introduction to Project Management
What is a Project?
What is Project Management?
What skills do you need to effectively manage projects?
Why is Project Management needed?
Leading contributors to Project Success
Identifying Needs, Starting Toward Solutions
Identifying Stakeholder Needs and Expectations
Identifying Business Requirements
Performing a Systems Requirements Analysis
Performing a Human Resources Analysis
Identifying Roles and Responsibilities
Creating a Scope Document
Gaining Stakeholders Consensus and Approval
Scheduling and Teaming
Creating a Work Breakdown Structure
Performing Risk Management
Developing Effort, Time, and Cost Estimates
Creating a Project Schedule
Creating a Budget
Creating a Project Team
Management Planning and Execution
Creating a Vendor Management Plan
Creating a Resource Management Plan
Creating a Communication Plan
Creating a Quality Management Plan
Creating a Project Management Plan
Track the Project and Resolve Issues
Managing Project Success and Customer Satisfaction Success
Managing the Project Team
Conducting a Customer Acceptance Meeting
Conducting a Project Review
Identifying the Lessons Learned
Compiling a Project Report
Who Will Benefit:
Senior Vice President
Regional Vice President
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
Event link: https://www.trainhr.com/webinar/-702457LIVE?channel=tixtore-july_2019_SEO
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